Privacy Policy

1. Introduction

Freedom Credit ('we', 'our', 'us') is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and relevant New South Wales legislation.

2. Information We Collect

We may collect the following types of personal information:

• Identification information (name, date of birth, contact details)
• Financial information (income, expenses, assets, liabilities)
• Credit history and repayment information
• Employment details
• Information about your interactions with our services
• Information required for verification of identity and compliance with regulatory requirements

3. How We Collect Information

We collect personal information through:

• Direct interactions when you apply for our services
• Our website and digital platforms
• Communications with our team
• Third parties, such as credit reporting bodies, with your consent
• Publicly available sources

4. Purpose of Collection

We collect and use your personal information to:

• Assess your application for credit and provide appropriate services
• Verify your identity as required by law
• Manage our relationship with you
• Process payments and manage accounts
• Communicate with you about our services
• Comply with our legal and regulatory obligations
• Handle complaints and resolve disputes
• Develop and improve our services

5. Disclosure of Your Information

We may disclose your personal information to:

• Credit reporting bodies
• Financial institutions and payment processors
• Professional advisors (lawyers, accountants)
• Service providers who assist in our operations
• Debt collection agencies, if necessary
• Government and regulatory authorities, as required by law
• Your authorised representatives

We will not sell your personal information to third parties or disclose it overseas without your consent, unless required by law.

6. Credit Reporting

As a credit provider, we participate in the credit reporting system and may exchange information with credit reporting bodies. This includes:

• Information about your credit applications
• Information about your current credit facilities
• Your repayment history
• Defaults or serious credit infringements

Under the Privacy Act, you have rights to access and correct credit information held about you by credit reporting bodies. You can also make a complaint if you believe your privacy has been breached.

7. Protection of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure through:

• Secure physical storage of paper records
• Password protection and encryption for digital information
• Secure systems and networks
• Staff training on privacy and data protection
• Access restrictions on a need-to-know basis

8. Access and Correction

You have the right to access personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out-of-date. To make such a request, please contact our Privacy Officer using the details below.

9. Complaints

If you believe there has been a breach of your privacy or you have concerns about our handling of your personal information, please contact our Privacy Officer. We will respond to your complaint within 30 days.

If you are not satisfied with our response, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA) or the Office of the Australian Information Commissioner (OAIC).

10. Financial Hardship

We understand that personal and financial circumstances can change. If you are experiencing financial hardship, we encourage you to contact us as soon as possible. We have processes in place to assist customers facing financial difficulties in accordance with the National Consumer Credit Protection Act and relevant NSW regulations.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify you of any significant changes by posting the updated policy on our website or by other means as required by law.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer: