Customer Feedback
Help us serve you better
We Value Your Voice
We value the quality of our interactions and aim to always meet your expectations. However, we understand that there may be instances where we fall short. Your feedback is crucial to our continuous improvement culture.
What Can You Give Feedback About?
Our Feedback Process
Initial Contact
Promptly raise your concerns with your Account Manager's Team Leader for immediate attention.
Customer Care Team
If unresolved, our dedicated Customer Care Team is available at 1300 930 070 – Option 3.
External Resolution
For further escalation, you can contact AFCA (Australian Financial Complaints Authority) for an independent assessment.
Initial Contact
Promptly raise your concerns with your Account Manager's Team Leader for immediate attention.
Customer Care Team
If unresolved, our dedicated Customer Care Team is available at 1300 930 070 – Option 3.
External Resolution
For further escalation, you can contact AFCA (Australian Financial Complaints Authority) for an independent assessment.
Our Commitment to You
- ✓Clear and transparent communication throughout the process
- ✓Thorough investigation of all concerns
- ✓Fair and timely resolution
- ✓Support throughout the complaint process
- ✓Dedication to exceptional customer service
Ready to Share Your Feedback?
Your feedback helps us improve our services and better serve our customers.
Submit Complaint