Credit Guide

1. Introduction

This Credit Guide provides you with information about Freedom Credit ('we', 'us', 'our') as required by the National Consumer Credit Protection Act 2009 (Cth) ('NCCP Act'). This document outlines our obligations as a credit provider and what you can expect from us.

2. Our Contact Details

3. About Us

Freedom Credit is a licensed credit provider that offers credit solutions to individuals and businesses. We are committed to responsible lending and providing our customers with credit products that meet their needs and financial circumstances.

4. Our Obligations as a Credit Provider

Under the NCCP Act, we have an obligation to:

• Make reasonable inquiries about your financial situation, requirements, and objectives
• Take reasonable steps to verify your financial situation
• Assess whether the credit contract is suitable for you based on our inquiries and verification
• Not enter into a credit contract with you if it is likely to be unsuitable
• Provide you with a copy of the assessment if you request it

5. Suitability Assessment

Before providing credit, we are required to assess whether the credit contract will be unsuitable for you. A credit contract will be unsuitable if:

• It does not meet your requirements or objectives
• You will be unable to meet the financial obligations under the contract
• You could only meet the financial obligations with substantial hardship

To make this assessment, we will:

• Ask about your requirements and objectives
• Ask about your financial situation
• Take reasonable steps to verify your financial information
• Take into account any other relevant information

6. Requesting a Copy of Your Assessment

You have the right to request a copy of our assessment of your application. You can request a copy:

• Before entering into the credit contract: We will provide it free of charge
• Within 2 years after entering into the credit contract: We will provide it free of charge
• Between 2 and 7 years after entering into the credit contract: We will provide it free of charge

We will provide the assessment within the following timeframes:

• If you request it before entering into the credit contract: Within 7 business days
• If you request it after entering into the credit contract: Within 7 business days

7. Our Credit Products

We offer a range of credit products including:

• Personal loans
• Debt consolidation solutions
• Credit facilities
• Customized credit arrangements

Each product has different features, benefits, fees, and terms. We will help you understand these details before you enter into a credit contract.

8. Fees and Charges

Our credit products may have various fees and charges, which may include:

• Application fees
• Establishment fees
• Ongoing account keeping fees
• Late payment fees
• Default fees
• Early repayment fees (if applicable)

All applicable fees and charges will be clearly disclosed in your credit contract and other disclosure documents. We will explain these fees and charges before you enter into a credit contract.

9. Commissions

In some cases, we may receive or pay commissions in relation to our credit products. If this applies to your situation, we will disclose this information to you as required by law.

10. Financial Hardship

If you experience financial hardship and are struggling to meet your repayment obligations, we encourage you to contact us as soon as possible. We have a dedicated financial hardship team that can discuss options to help you through difficult financial circumstances.

For more information, please visit our website or contact us directly.

11. Complaints

If you have a complaint about our services or credit products, please contact us first to resolve the issue. We have an internal dispute resolution process designed to address your concerns promptly and fairly.

For more information about our complaint handling process, please refer to our website

If you are not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA):

12. Privacy

We respect your privacy and will handle your personal information in accordance with our websiteand applicable privacy laws.

13. Contact Information

If you have any questions about this Credit Guide or our credit products, please contact us at: